Shipping policy

This Shipping Policy describes how Venus Loves Neptune (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

Most orders are processed within 1 to 3 days. Orders are not processed, shipped, or delivered on weekends or holidays. Processing of orders placed after 7:00 p.m. Arizona Time will begin on the next day.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Times & Tracking

Domestic Shipping (within the Contiguous U.S.): 5 to 12 days. Shipping times vary, depending on the item. See product listings for the most accurate estimated shipping times.

Please note: all delivery times are estimates and are not guaranteed.

Tracking

Once your order has shipped, you'll receive an email confirmation with a tracking number. Tracking updates may take 1 to 2 days to appear.

Tracking information can be viewed from your customer portal or on our dedicated tracking page.

Shipping Costs

All of our items ship for free to the Contiguous U.S.A. (Hawaii, Alaska, and U.S. territories are excluded.)

Shipping Restrictions

We currently do not ship outside of the Contiguous U.S.A. (Hawaii, Alaska, and U.S. territories are excluded.)

Damaged, Lost, or Delayed Shipments

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact us for the carrier's information so you may file a claim with the carrier.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us via our Contact page or via email at support@venuslovesneptune.com, and we will assist where possible.